Frequently Asked Questions

Check below for your answer. If you require further assistance contact us at contact@shaub-fischer.com

What is Shaub & Fischer?

Shaub & Fischer is a European brand created in 2008 with a simple mission: to offer full prescription designer glasses online at a fraction of the price you'd pay on any other store.

Prescription glasses online: how does it work?

Buying glasses online from Shaub & Fischer is super simple.
You just have to select your favourite frame, enter your prescription information, pay using card or PayPal and your new glasses will be shipped to you in no time!

What is included in the price of the prescription glasses?

The frame with your prescription lenses and optical coatings (anti-reflective and anti-glare effect, scratch-resistance, electromagnetic shield, UV protection, hydrophobic anti-smudge effect), a protective case, and a microfiber cleaning cloth.

What types of glasses do you sell?

This is what we sell:
○ Prescription glasses (for nearsightedness, farsightedness or astigmatism)
○ Single vision glasses
  ○ Single vision sunglasses
  ○ Single vision polarized sunglasses
  ○ Single vision photochromic glasses
  ○ Single vision blue block glasses
○ Glasses with clear non-corrective lenses (also called plano lenses)
○ Sunglasses
○ Polarized sunglasses
○ Photochromic glasses
○ Blue block glasses

What kind of lenses are included?

All our glasses already include prescription lenses at no extra cost.
At Shaub & Fischer we only use the best lenses available on the market. The included standard lenses are made from a mid-index polymer, 15% slimmer and lighter than regular plastic.
Our lenses are manufactured according to the highest industry quality standards, meeting ISO 9001:2015 and CE certifications. All our lenses include a series of optical coatings applied to their surface that provide the following features: anti-reflective and anti-glare effect, scratch-resistance, electromagnetic shield, UV protection, hydrophobic anti-smudge effect.
Thin, very thin and extra thin lenses, up to 1.74 index, are also available.

Do you sell non-prescription glasses?

Yes we do!
You can buy any of our frames with clear non-corrective lenses (also called plano lenses). These are ideal if you have perfect vision but love glasses as a style accessory. We also sell sunglasses, polarized sunglasses, photochromic glasses and blue block glasses with non-corrective lenses.

Do you sell prescription sunglasses?

Yes we do!
Prescription sunglasses are sunglasses with your own corrective prescription built into the lenses. We can do it in all our frames. We also sell polarized sunglasses and photochromic glasses.

Do you sell photochromic glasses?

Yes we do!
Photochromic glasses are glasses with lenses that are clear indoors and darken automatically when exposed to sunlight. Photochromic glasses are also called “light-responsive” or “light-adaptive” glasses. We can do it in all our frames.

Do you sell blue block glasses?

Yes we do!
Blue block glasses protect your eyes from harmful blue light emitted from digital devices, as well as from artificial fluorescent and LED light sources. If you look at computer and phone screens all day, blue light blocking glasses can prevent the symptoms of digital eye strain. You can buy our blue block lenses on all prescription and non-prescription glasses.

Do I need a prescription to buy glasses from Shaub & Fischer?

For all our prescription glasses the answer is: yes.
When you order your glasses from us, you are acknowledging that you have a written prescription for your glasses that has been given to you by a suitably qualified person in the last 2 years (or 1 year if you are 70 years old or older). Also, you need to be 18 years old to place an order.

What is my pupillary distance (PD) and how do I get it?

Your pupillary distance (PD) is the measurement of the distance between your pupils. The PD is needed to manufacture your prescription glasses because it determines the optical center of the lens, which is the point where you look through the lens.
Your PD should be listed on your prescription. If it isn't, you can find out how to measure it here.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard and American Express as well as PayPal.

When can I expect my glasses to arrive?

On average your glasses will be shipped within 24 hours after the purchase and the average delivery time is 3-5 business days.

Which countries do you ship to?

Currently we ship to the following countries:
Albania
Aruba
Australia
Austria
Belgium
Brazil
Canada
China
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Egypt
Eritrea
Estonia
Finland
France
Germany
Ghana
Gibraltar
Greece
Hong Kong
Hungary
Iceland
India
Ireland
Israel
Italy
Japan
Jersey
Kenya
Latvia
Lebanon
Lithuania
Luxembourg
Malawi
Malaysia
Malta
Mauritius
Mexico
Moldavia
Namibia
Netherlands
New caledonia
New Zealand
Norway
Philippines
Poland
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Turkey
Uganda
United Kingdom
United States of America
Zimbabwe

Do you offer free shipping?

Yep! We offer free shipping on all orders. No minimum order required.

How do I track my order?

After your purchase, you will receive a shipping confirmation email that will include a tracking number. You can track it here.

What’s your return policy?

If you're not completely satisfied about your glasses, we'll be happy to accept a return within 30 days. No questions asked.
Just contact our customer service and we'll guide you through the process. Once we have received your glasses back at our facilities, we will send you a refund. Please note that the refund does not cover the return shipping.

How does your two-year warranty work?

We provide a two year warranty on all our products, starting upon delivery. If the frame or glasses you bought have a defect within the warranty period, just contact our customer service and we'll guide you through the process. Once we have received your faulty glasses back at our facilities, we will send you a replacement.
Please note that the warranty does not cover defects caused by negligence, misuse, abuse, improper maintenance, normal wear and tear or damage caused by unauthorized alteration, modification or repair.